Course Refund and Cancellation Policy
Up to 30 days before your course start date: In the event that you have to cancel your attendance at the course, you will be refunded your course tuition less a processing fee of $100.00.
Between 29 and 14 days before your course start date: In the event that you have to cancel your attendance at the course, you will be refunded 50% of your course tuition.
13 days or less before your course start date: In the event that you have to cancel your attendance at the course, we will be unable to refund any of your course tuition due to unrecoverable costs to prepare for your course.
Transfers and substitutions: Up to 14 days prior to your course start date, one transfer to another CCF course session is permitted without charge. Any subsequent transfers will require a $99.00 (plus applicable taxes) transfer fee. You may also request authorization from CCF for a substitute to take your place without charge. Refunds will not be applicable to substitutions or transfers.
No-shows: May not transfer to another CCF course session and will not receive a refund.
All courses are subject to cancellation by CCF: Payments for cancellations will result in a credit valid for one year (refundable upon request) from the date of the cancelled class. When a course is cancelled, CCF assumes no responsibility for non-refundable airline tickets, travel, lodging or other expenses incurred. We highly recommend trip cancellation insurance.
Self Study Courses: If the self-study course has not been accessed, you are entitled to a full refund, less a $100 processing fee. If you have accessed the course, a 50% refund can be issued within the first 30 days of purchase. After the 30 days since purchase has passed and you have accessed the course, a refund request (full or partial) will not be granted.
For inquiries, contact customer support.
(705) 738-1256 or Toll-Free (866) 455-2155