CCF COURSE Refund and Cancellation Policy
Up to 30 days before your course start date: In the event that you have to cancel your attendance at the course, you will be refunded your course tuition less a processing fee of $100.00.
Between 29 and 14 days before your course start date: In the event that you have to cancel your attendance at the course, you will be refunded 50% of your course tuition.
13 days or less before your course start date: In the event that you have to cancel your attendance at the course, we will be unable to refund any of your course tuition due to unrecoverable costs to prepare for your course.
Transfers and substitutions: Up to 14 days prior to your course start date, one transfer to another CCF course session is permitted without charge. Any subsequent transfers will require a $99.00 (plus applicable taxes) transfer fee. You may also request authorization from CCF for a substitute to take your place without charge. Refunds will not be applicable to substitutions or transfers.
No-shows: May not transfer to another CCF course session and will not receive a refund.
All courses are subject to cancellation by CCF: Payments for cancellations will result in a credit valid for one year (refundable upon request) from the date of the cancelled class. When a course is cancelled, CCF assumes no responsibility for non-refundable airline tickets, travel, lodging or other expenses incurred. We highly recommend trip cancellation insurance.
Self Study Courses: If the self-study course has not been accessed, you are entitled to a full refund, less a $100 processing fee. If you have accessed the course, a 50% refund can be issued within the first 30 days of purchase. After the 30 days since purchase has passed and you have accessed the course, a refund request (full or partial) will not be granted.
CCF MEMBERSHIP Refund and Cancellation Policy
CCF Memberships are refundable within the first 30 days of joining or renewing (renewed annually) with the amount of the refund based on the amount paid minus any services used.
Requests for a refund will not be accepted after the 30-day grace period.
Beyond 30 days, you may cancel your membership only upon renewal by providing, in writing, your intention to cancel. If you do not provide written notice of cancellation, your membership will be renewed and monthly payments, if applicable, will continue to be charged.
Cancellation of your CCF membership will not affect the credentials acquired before or during your membership.
Downgrading your membership: Members may downgrade their membership upon renewal, by communicating their intent with our customer support team.
Upgrading your membership: Members may upgrade their membership at any time by communicating with our customer support team.
Achievement of CCF Certification Credentials and/or Membership always requires the adherence to CCF’s Code of Ethics. Breach of the CCF Code of Ethics is grounds for revocation of your CCF Credentials and/or Membership and its benefits.
By purchasing a CCF Membership, you agree to this Cancellation Policy.
Changes and amendments
We reserve the right to modify this cancellation policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this cancellation policy will be effective immediately upon the posting of the revised cancellation policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised cancellation policy (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of these terms
You acknowledge that you have read this cancellation policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this policy. If you do not agree to abide by the terms of this policy, you are not authorized to access or use the Website and Services.
If you have any questions, concerns, or complaints regarding this cancellation policy, we encourage you to contact us using the details below:
For inquiries, contact customer support.
Toll-Free (866) 455-2155 (North America)
011-705-738-1256 (International long-distance charges may apply)